At Zavvilook LTD, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes returns are necessary, and we’ve made our refund and returns process as clear and straightforward as possible, in accordance with UK law, including the Consumer Contracts Regulations 2013.
Your Right to Cancel:
Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving the goods. This is your “cooling-off” period. You do not need to provide a reason for the cancellation.
How to Cancel:
To cancel your order, please notify us in writing (email is preferred) within 14 days of receiving your order. You can use the model cancellation form provided below, but it’s not obligatory. Your notification must clearly state your intention to cancel the order.
Returning Items:
Once you have notified us of your cancellation, you must return the goods to us within 14 days. The goods must be returned in their original condition, unused, and with their original packaging intact. You are responsible for the cost of returning the goods unless we have provided a pre-paid returns label or the item is faulty.
Refunds:
Once we receive the returned goods and verify they are in their original condition, we will process your refund within 14 days. The refund will be credited to the original payment method used for the purchase. Please note that we may make a deduction from your refund for any diminished value of the goods if they have been used beyond what is necessary for a reasonable inspection.
Faulty or Damaged Items:
If you receive a faulty or damaged item, please contact us immediately. We will arrange for a replacement or a full refund, including any return shipping costs. Please provide us with photographic evidence of the damage or fault.
Exemptions:
Some items are exempt from our return policy due to hygiene reasons, safety regulations, or other restrictions. These items may include [list specific exemptions, e.g., swimwear, underwear, personalized items, gift cards]. This list is not exhaustive and may be updated from time to time. Please check the product description before purchase if you have any concerns.
International Returns:
For international orders, please contact us for specific instructions regarding returns and refunds. Return shipping costs for international orders are the responsibility of the customer unless the item is faulty.
Contact Us:
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
[email protected]
+44-7414-277051
Changes to this Policy:
We reserve the right to amend this Refund and Returns Policy at any time. Any changes will be posted on this page.